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Return & Refund

Return and Refund Declaration

Every order from Merrittcomsys has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. To make a claim, please follow one of the options below.

Situations When We Refund

1. Product issues
We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues. We will process a refund request within THREE business days.

2. Item out of stock
If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.

Return Process

Please include the following information in the return package: 
① Order number and product SKU of the item(s) you want to return. 
② Shipping label (outside the package). 
③ Reasons for return.
Please E-mail and show the item of the problem to us, for example, show the photos of item(s)quality-related issue or wrong size to us by E-mail. 
We will refund you after we have received your package and inspected it.

Shipping Fee

You will pay all shipping fees.
If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.

Other Situations
If you have a unique situation that is not covered in the policy above, please contact us

Policy conditions and requirements

Easy 60-Day Returns

We're committed to your total satisfaction. If, for any reason, you're not completely happy with your purchase, you can get a full refund of the product price and any associated tax, within sixty (60) business days of receipt of the item(s). To receive either a credit toward an exchange or a credit on your charge account, please note that all returns and exchanges must be in new, unused or unworn condition with the original tags and stickers attached. Items deemed worn, used, dirty or missing tags will be returned to purchaser at their expense and no refund will be issued. International Shipping Our Store has adopted the international shipping solution FiftyOne to allow you to easily shop from and ship to any of the countries listed below. You can now shop our site in your selected currency and see your complete order total, including shipping fees, payment fee when you check out. Once you submit your order, the total is guaranteed at the exchange rate indexed when you placed your order. You will not be charged any additional fees at delivery.